TERMS OF USE – SEERI DIGITAL PLATFORM & TanIA
TERMS AND CONDITIONS

Please read these Terms and Conditions of Use (the “Terms”) carefully before accessing or using the digital platform available at www.seeri.co/tyc (the “Site”). By accessing and using the Site, you (the “Client”) agree to be legally bound by these Terms. If you do not agree with any part of these Terms, please do not access or use the Site.

The platform is operated by SERI COLOMBIA S.A.S., a company legally registered in Colombia with Tax ID No. 901.492.363 - 7 (hereinafter “Seeri”), headquartered in Bogotá at Calle 70 Bis No. 4 - 41.

The platform—which includes the Seeri - Distrify - Fabritech software and the AI-powered service TanIA—is only available to individuals and businesses with full legal capacity to enter into binding agreements. Therefore, any use by individuals or entities lacking this capacity is strictly prohibited.

These Terms, along with any related information available on the Site, may be updated from time to time. Changes take effect immediately upon publication or notification to the Client—whichever comes first. It is the Client’s responsibility to regularly check for updates via the Site and official Seeri communication channels.

ABOUT SEERI

SEERI is a legally incorporated business in Colombia specializing in the development and licensing of tech solutions—including enterprise-grade software (Seeri - Distrify - Fabritech) and advanced AI services.

SEERI has the expertise, experience, and technical resources to operate independently and deliver high-quality digital services.

SEERI has developed an integrated digital solution called the SEERI PLATFORM, which includes its own software (Seeri - Distrify - Fabritech) and its custom AI service, TanIA. These services can be contracted separately or together, based on the Client’s business needs.

TanIA is an advanced, fully customizable AI service created by Seeri. It’s designed to meet the unique requirements of each business and can assist with customer support, workflow automation, sales processes, and more.

TERMINOLOGY

• “SEERI PLATFORM” or “Software” refers to Seeri’s proprietary tech ecosystem, which includes a website, mobile app, cloud-based data storage, and the TanIA AI module. Clients use it to run custom business solutions.

• “TanIA” is Seeri’s AI assistant, built into the platform. It can be purchased as a standalone product or paired with Seeri - Distrify - Fabritech. TanIA helps automate core business and communication processes.

• “App/Platform” refers to the full tech stack comprising the SEERI PLATFORM, including the Seeri - Distrify - Fabritech software and TanIA.

• “User” means any person or entity interacting with the SEERI PLATFORM.

• “Client” refers to any person or business that subscribes to the SEERI PLATFORM, TanIA, or both.

• “Ticket” or “Order” is the digital request generated when a User asks for technical or functional support through the platform.

• “Personal or Sensitive Data” means any information tied to an individual or business that is collected via the platform or Seeri’s operations.

TERMS & CONDITIONS

• The Client is solely responsible for managing and administering its software licenses on the SEERI PLATFORM.

• Seeri will provide the Client with training on how to use the platform and the modules activated for them.

• The Client must register on the SEERI PLATFORM, accepting Seeri’s data privacy policies. Seeri acts as the data controller and handles all collected information according to applicable laws.

• Each party maintains exclusive ownership of its own data. Seeri commits not to use the Client’s information for any reason other than operating the platform or in any way that could harm the Client.

• Misuse of the platform or its services will entitle Seeri to immediately terminate the relationship.

• Seeri may, at its discretion, implement internal metrics or evaluation systems to rate the Client's usage behavior on the platform.

• All rights related to the Seeri - Distrify - Fabritech software, the SEERI PLATFORM, and the TanIA service—including copyright—are the exclusive property of Seeri. Any use, copy, distribution, installation, transfer, or modification requires Seeri’s prior written consent.

• Any tech development resulting from this agreement remains the property of whoever created it, unless stated otherwise. Licenses will be securely stored and managed within an appropriate system.

• Seeri reserves the right to improve or update the platform and TanIA as needed. Any changes that incur extra costs will be previously agreed upon with the Client.

• The Client acknowledges that purchasing a license to use Seeri - Distrify - Fabritech grants usage rights only. Ownership of the software and any proprietary technology remains with Seeri.

• Seeri must take all necessary steps to protect the Client’s business data and prevent unauthorized access or misuse.

PLATFORM SUPPORT

Platform and TanIA support is included with your license. Support is available via WhatsApp, phone, and email. Each request will be prioritized and handled within the following timelines:

• High priority: within 24 hours

• Medium priority: within 48 hours

• Low priority: within 72 hours

FEES, RIGHTS, AND TAXES

Each party is responsible for covering their own costs and taxes involved in the business arrangement.

DATA PRIVACY

Both parties must handle any shared data in compliance with current personal data protection laws.

ANTI-CORRUPTION & ILLEGAL ACTIVITY COMPLIANCE

The Client declares they are not engaged in any criminal activity, money laundering, or terrorism financing. They agree to comply with all related laws. Any violation of this clause will result in immediate contract termination.

Both parties agree to conduct business ethically, refraining from offering or accepting improper benefits. Any breach of this will also lead to immediate contract termination.